Cisco Umbrella Customer support is End-of-Life
Customer support designed to meet your needs. We are dedicated to your success, and will work quickly to resolve any request or issue
End-of-Life for the Cisco Umbrella software
Software maintenance will end on April 2, 2025. No patches or maintenance releases will be provided for Umbrella Roaming Client after that date.
Application software support will not be available for the stated software versions beyond April 2, 2025.
Software support response targets
Enhanced support
Technical support coverage
24×7 via phone & online
Response target for severity 1 or 2 cases
Response within 30 minutes for phone
Response target for severity 3 or 4 cases
Response within 2 hours for phone
Premium support
Technical support coverage
24×7 via phone & online
Response target for severity 1 or 2 cases
Response within 15 minutes for phone
Response target for severity 3 or 4 cases
Response within 1 hour for phone
Use Case
Our Cisco Umbrella contact has become a great resource, and our weekly call with him is extremely valuable. Our technical account manager is our “Go-To,” whose guidance has been vital. Direct access to a Cisco Umbrella resource like this has proven indispensable.
Viorel Vilcu
Corporate Manager, Information Technology at ATS Automation